Quality Charter

Algoma Central Railway, Canada
Darjeeling Himalayan Railway, India
The Jacobite at Fort William - © Bob Cable

AITO Assured logo

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis

Accurate Brochures and Websites

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional Service and Continual Improvements

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring Standards

AITO endeavours to monitor quality standards regularly. All customers should be directed to leave feedback on www.aito.com; the results of which are scrutinised by the Association.

Sustainable Tourism

All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating.

Customer Relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise.  In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

AITO Quality Statement

Ffestiniog Travel is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service.  Ffestiniog Travel abides by the Association’s Code of Business Practice and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.

 

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Ffestiniog Travel provides 'out of hours' support for all independent travellers in the event of an emergency.

Why Choose Ffestiniog Travel?

  • UK's first rail tour operator to run an overseas escorted rail holiday in 1974
  • Created for people who love rail holidays and exploring the world’s heritage railways
  • Dedicated rail holiday specialist - great destinations, sightseeing and unparalled railway content
  • Train ticket supplier for worldwide rail operators - we can plan and arrange your rail journey to anywhere
  • Knowledge of the world’s rail routes makes us leading specialists in escorted and Tailor Made rail holidays
  • Over 60% of our existing rail tour travellers return to holiday with us year after year
  • Committed to supporting rail travel and heritage railways around the world
  • Our profits support the continued preservation of the famous Ffestiniog and Welsh Highland Railways
  • Small, dedicated rail holiday travel team offering an award winning personal service

 

 

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